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Safecastle Shelter



Safecastle: owned & operated since 2002 as your


 
 
M. Brooks, 1/20/12: "The service is incredible; each time I have contacted Safecastle, I get an immediate response. The owner's always been kind, considerate and very professional and stands behind his word. The membership perks--phenomenal. Safecastle is really a ministry to those trying to prepare ... truly a first rate outfit, selling quality products at a reasonable price, owned and operated by a man who has a servant’s heart."
 
William J., 5/12/12: "... getting 25% off MH cases wasn't enough. Now you're getting me over 50% off this purchase! You've saved me a bunch of money. Thanks for your outstanding shop and such great prices. Ya'll have one of the greatest operations going … and believe me, I DO shop around."
 
Jeffrey P., 7/6/12: "Excellent customer service is so rare these days that when you experience it you are somewhat surprised. As a fellow business owner, I certainly appreciate and applaud the manner in which you run your business. Being able to resolve this matter at 9:48 on a Friday evening is simply incredible."

M.M., 2/15/13: "I just want you to know how awesome and fast your shipping and service is. I think you already know this, but it doesn't hurt to mention it :) There are a couple of other major online stores that I placed orders over 6 weeks ago that have yet to ship. You all must be very hard working folk. Thanks!"

Dave W, 5/16/13: "Thank you so much for running a store that provides excellent customer service andsome I didn't even  sells quality products at reasonable prices. The Steelhead Adventure medical kits came today and I am once again impressed. I have shopped at other preparedness websites and I have yet to come across one that is as responsive to customers and potential customers as yours is. I have sent emails a couple times to you asking for more information when trying to compare products. You have always answered my questions fully as well as answering think to ask. Keep up the good work."

C.W., 6/17/13: "Wow! You guys are even greater than the greatness you have already proven to me!!"

J.H., 9/4/13: "Great customer support! Amazing deals and bonuses! Thank you."

Craig, 9/12/13: "Wow, what a sale! Thanks!"

Steve, 11/21/13: "You have very good customer service and I am recommending your company to everyone I know ... I wish all business people I deal with were this good. You are sure to be a continued success."

AR, 1/21/14: "God bless you, sir, for helping people put a little food security into their future. I was pleased with the purchases made with your company. You are good people, and I'm proud to know you."


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The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Copyright
All content appearing on this Web site is the property of:
Safecastle LLC
P.O. Box 623
Prior Lake, MN 55372

and/or our suppliers, distributors, or product manufacturers.

Copyright © 2005- 2014 .
All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ® 2014 Safecastle LLC. All rights reserved.


Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Safecastle LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Safecastle LLC or any third party, except as expressly granted herein.


Use Of Site
A membership in the Safecastle Royal buyers club is not required to participate in purchasing items at this site. If you are not a Safecastle Royal member, you may purchase items on this website, at the posted prices, at the pleasure and discretion of the site owner. 

Club members are lifetime members of the club, contingent upon behaviors that are non-harmful to Safecastle and its membership. U.S. members in good standing are entitled to use provided coupon codes, awarded club-member gift certificates, or applicable discounts for items listed on this site within given restrictions; one account per household.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including terms, product pricing, and availability, may be changed or updated without notice. Safecastle LLC, its subsidiaries, and partners reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Safecastle LLC believes that customer conduct violates applicable law or is harmful to the interests of Safecastle LLC, subsidiaries, or our partners.


Privacy Policy
Safecastle LLC's use of personal information that you may submit to us through this website will never be given, sold, or otherwise distributed to any third parties not involved in Safecastle fulfillment, delivery, or marketing functions. Personal information is strictly confidential, and will only be used occasionally if the individual opts to receive email from Safecastle LLC or our partners and for personal business use. See our privacy policy.


Consumer Agreement
Safecastle Royal Buyers Club membership is a trust and an entitlement earned not only by the membership fees involved, but also in the ongoing good conduct and best intentions of each club member. If, in the sole judgment of Safecastle management, a member's behavior in any way, at any time, or in any place is detrimental to Safecastle LLC or club members, the offending member may be restricted in club access or removed altogether from club rolls. Members and non-members likewise may be restricted from using our site or purchasing products here at the discretion of the store owner.


Shipping & Delivery
At this time, we ship to the U.S. (except Alaska), and with our partners, internationally. Accepted carriers such as USPS, UPS, and Fed-Ex are normally used. Contracted dropshippers select their best high-quality shipping options. Free shipping offers are by standard ground transportation and apply only to customers in the lower 48 United States. We also offer specific Mountain House products in Canada and shipping charges are included in those list prices.

Many of our products are warehoused and shipped by various dropshippers around the U.S. Their policies are normally:  shipment within one to seven days. If we have your product on hand at Safecastle, we ship within 1-2 business days. International orders can take an additional week to process and ship in some cases.
 
If orders are returned, or cannot be delivered, we reserve the right to charge the customer to make additional shipping/delivery arrangements, or in some cases, for storage of an order until it can be delivered or picked up.
 
 
Transactions
Payment in full is required before orders are processed. That includes orders for products that are dropshipped from the manufacturer or distributor. In many cases, those dropship orders ship same day or next day. But in other cases, orders may not process/ship for as long as two weeks, depending upon the supplier. Furthermore, if there are backorders, longer delays are possible. Of course, customers may cancel orders at any time before shipment and receive a full refund. Product pricing changes are effective immediately when posted. Those changes are not retroactive or applicable to prior purchases unless specifically indicated.
Transaction receipts are available online immediately within the customer's account (when logged in) and they are immediately emailed to the email address provided by the customer.


Special Offers, Effective Dates, Expiration Dates
Any effective date, expiration date, or other offer limitations with regard to a sale period, coupon, rebate, awarded gift certificate, or other offer within the Safecastle online store are firm and non-negotiable. It is solely the responsibility of the customer to be aware of those effective dates, expiration dates, and any other limitations connected to an offer, and to ensure they take advantage of those offers within the specified applicable parameters.  Memberships and other offers are expressly limited to one per household unless otherwise noted.

Sales Tax
Safecastle LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate: Minnesota residents pay a 6.875% tax rate on non-food items.


Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Safecastle LLC reserves the right to change its payment procedures at any time without prior notice to you.

We are happy to offer full refunds of the product price and shipping if the product is not what the buyer ordered/purchased and the product packaging remains unopened. We must be notified immediately after delivery of this type of shipping error. If the customer is otherwise unsatisfied for any reason and the product is returned undamaged within seven days, we offer a full refund of the bid price. The shipping charges are nonrefundable in this case. If the product is delivered to the buyer damaged, contact us immediately. All products shipped are covered by carrier insurance, and there may be special requirements for reporting and returning damaged shipments along with their packaging in order to get reimbursement. In many cases, we can also offer product exchanges in lieu of a refund, so contact Safecastle LLC as soon as possible to determine your options as a valued customer.

Miscellaneous 

MEMBER DISCOUNTS: Customers or club members are responsible for properly logging in and/or using applicable coupon codes in their transactions to ensure efficient and cost-effective processing of orders. If a purchase is made and subsequently a discount is found to have been warranted but not taken due to customer error, at the discretion of Safecastle management a Safecastle credit or voucher will be issued in lieu of a refund.

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Safecastle LLC reserves the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of MN shall apply and both parties consent to the jurisdiction of the state courts of Minnesota, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Safecastle LLC with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Safecastle LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Safecastle LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

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LG., 12/10/12: "Wow is all I can say...you definitely made a customer for life and I will be posting how well you have taken care of this issue on facebook ...I  will also be spreading the word to all of my biker and survival friends ... I'm still at a loss for words other than thank you very much and I am sure karma will be giving back to you two-fold.

Gail S., 12/8/12:
"Your Customer Service is amazing. I've never seen anything like it. Thank you for that and for your excellent products and deals."

DC, 10/1/12:
"
As a 15-year veteran of the customer service industry, I have always worked to provide my customers with World Class Service. As a result, I hold the yardstick VERY high when I find myself in the role of befuddled customer. In the 18 hours since I became a customer, Safecastle has gone light years beyond my every expectation. Quick response to my emails, willingness to explore all possible resolutions, and the way they took OWNERSHIP of my issues (no matter how small) have all astounded me. I honestly wish I had found Safecastle sooner, so I could have already told everyone who would listen where they can find truly World Class Service."

N.S., 6/16/12: "Wow. Thanks for the quick response. I must say, Jack Spirko's endorsement of your business caused me to choose you over any competitors, and he is spot on about your customer service. Thanks so much!"

Judie, 4/13/13: "Thank you for making shopping so easy ... and the sale prices so good!"

Adam, 5/3/13: "Thank you! You're running a great business."

Ed F, 5/6/13: "I wanted to thank you for the way you run your business and the service you provide. It is a pleasure to do business with you. You treat customers like friends and it is appreciated. My last purchase, the AEB Ox, happened because your personal recommendation in an email got me to look more carefully at it. Thanks."

Al M. (via BBB), 6/3/13: "This is the best customer service I've received from any company anywhere. Fast service. Pricing is always fair and sometimes great! They do what they say they will do and have never let me down. This is a world class organization."

Janet, 8/21/13: "I have found it a great experience doing business with your company, not only today, but also in the past. It is a pleasure to find a company today that takes care of their customers. You present great products and offer very nice savings opportunities to your membership. I have shared this message with my friends and they have place orders and were pleased. Thank you and may your business be blessed."