M. Brooks, 1/20/12: "The service is incredible; each time I have contacted Safecastle, I get an immediate response. The owner's always been kind, considerate and very professional and stands behind his word. The membership perks--phenomenal. Safecastle is really a ministry to those trying to prepare ... truly a first rate outfit, selling quality products at a reasonable price, owned and operated by a man who has a servant’s heart."
William J., 5/12/12: "... getting 25% off MH cases wasn't enough. Now you're getting me over 50% off this purchase! You've saved me a bunch of money. Thanks for your outstanding shop and such great prices. Ya'll have one of the greatest operations going … and believe me, I DO shop around."
Jeffrey P., 7/6/12: "Excellent customer service is so rare these days that when you experience it you are somewhat surprised. As a fellow business owner, I certainly appreciate and applaud the manner in which you run your business. Being able to resolve this matter at 9:48 on a Friday evening is simply incredible."
M.M., 2/15/13: "I just want you to know how awesome and fast your shipping and service is. I think you already know this, but it doesn't hurt to mention it :) There are a couple of other major online stores that I placed orders over 6 weeks ago that have yet to ship. You all must be very hard working folk. Thanks!"
Dave W, 5/16/13: "Thank you so much for running a store that provides excellent customer service andsome I didn't even sells quality products at reasonable prices. The Steelhead Adventure medical kits came today and I am once again impressed. I have shopped at other preparedness websites and I have yet to come across one that is as responsive to customers and potential customers as yours is. I have sent emails a couple times to you asking for more information when trying to compare products. You have always answered my questions fully as well as answering think to ask. Keep up the good work."
C.W., 6/17/13: "Wow! You guys are even greater than the greatness you have already proven to me!!"
J.H., 9/4/13: "Great customer support! Amazing deals and bonuses! Thank you."
Craig, 9/12/13: "Wow, what a sale! Thanks!"
Steve, 11/21/13: "You have very good customer service and I am recommending your company to everyone I know ... I wish all business people I deal with were this good. You are sure to be a continued success."
AR, 1/21/14: "God bless you, sir, for helping people put a little food security into their future. I was pleased with the purchases made with your company. You are good people, and I'm proud to know you."
Be ready & save big:
Welcome to Safecastle
Crisis Preparedness Buyers Club
Now shipping internationally!
We're here for you ... with the best reputation in this marketplace for 12 years. Whether you are a buyers club member or not, you can do business with us and be confident in your full satisfaction.
Buyers club members (U.S. only) pay a one-time $49 fee to join (click on the "Enter Here" image link in the right column of every store page). It's a lifetime membership that never requires another renewal fee ... ever! As a return on that small investment, members receive a 20% discount on most everything in the store all the time (exceptions are clearly noted), free shipping to the lower 48 on everything in this store all the time, and special incentives, freebies, and special opportunities as they come available.
Note: When buyers club members are logged in, member pricing is visible. Otherwise, full list price is shown (there is never a charge for shipping to the lower 48 for anyone).
Mountain House food is available & sale-discounted -
In the U.S & in Canada
"I've just finished unpacking the first shipment of major components from the my order. Wow, just wow. Everything is double wrapped, items are in perfect condition. The boxes are discreet. I have never seen such quality, customer service and care from any seller. It's so hard not digging into some of the goodies. This is a fantastic deal. Every item included is something I was holding off buying, until now. Thank you so much JC Refuge for this fabulous deal and your personal integrity." -Iboya, 2/3/12
Preparedness Supplies, Survival Gear, and More
At Safecastle we are committed to helping equip U.S. and international customers with the survival gear, long-term food storage supplies, and shelter products needed to be prepared for the many unplanned events that are possible in a world growing more chaotic. From the simplest items like knives, lights, and other survival tools to more specialized gear such as folding bikes, trailers, and solar power generators, we provide the necessities. We are the reliable and trustworthy preparedness resource you need to be in the ready position for most any curveball thrown your way.
We only offer products of the highest quality because we understand that our customers and club members will rely on these survival supplies in the direst situations. You need to know that your gear can stand up to the most extreme tests. At Safecastle we offer several hundred key products, many of them unique, and each of them must meet our rigid standards of quality.
Safecastle Royal Buyers Club
Join our Buyers Club to get your best prices on our listings. In a nutshell, U.S. Safecastle Royal Buyers Club members pay a one-time fee of $49 to join. For that small fee you receive a lifetime membership that will never require any kind of renewal. You benefit from a 20% discount on almost everything in our survival shop. (Exceptions are clearly noted.) You also enjoy free shipping to the continental United States all the time as well as a range of special incentives, freebies, and promotional opportunities as they become available.
Don’t wait to get your preparations in order. The clock is ticking. You can feel the future. Take a look through our survival store and find the products that will deliver true peace of mind. Your satisfaction is guaranteed.
-There are two ways to sleep well at night ... be ignorant or be prepared.
Simon Black -
LG., 12/10/12: "Wow is all I can say...you definitely made a customer for life and I will be posting how well you have taken care of this issue on facebook ...I will also be spreading the word to all of my biker and survival friends ... I'm still at a loss for words other than thank you very much and I am sure karma will be giving back to you two-fold.
Gail S., 12/8/12: "Your Customer Service is amazing. I've never seen anything like it. Thank you for that and for your excellent products and deals."
DC, 10/1/12: "As a 15-year veteran of the customer service industry, I have always worked to provide my customers with World Class Service. As a result, I hold the yardstick VERY high when I find myself in the role of befuddled customer. In the 18 hours since I became a customer, Safecastle has gone light years beyond my every expectation. Quick response to my emails, willingness to explore all possible resolutions, and the way they took OWNERSHIP of my issues (no matter how small) have all astounded me. I honestly wish I had found Safecastle sooner, so I could have already told everyone who would listen where they can find truly World Class Service."
N.S., 6/16/12: "Wow. Thanks for the quick response. I must say, Jack Spirko's endorsement of your business caused me to choose you over any competitors, and he is spot on about your customer service. Thanks so much!"
Judie, 4/13/13: "Thank you for making shopping so easy ... and the sale prices so good!"
Adam, 5/3/13: "Thank you! You're running a great business."
Ed F, 5/6/13: "I wanted to thank you for the way you run your business and the service you provide. It is a pleasure to do business with you. You treat customers like friends and it is appreciated. My last purchase, the AEB Ox, happened because your personal recommendation in an email got me to look more carefully at it. Thanks."
Al M. (via BBB), 6/3/13: "This is the best customer service I've received from any company anywhere. Fast service. Pricing is always fair and sometimes great! They do what they say they will do and have never let me down. This is a world class organization."
Janet, 8/21/13: "I have found it a great experience doing business with your company, not only today, but also in the past. It is a pleasure to find a company today that takes care of their customers. You present great products and offer very nice savings opportunities to your membership. I have shared this message with my friends and they have place orders and were pleased. Thank you and may your business be blessed."