Case was shipped in flimsy box that had USPS tape stating “received damaged” all over it. (6) cans had significant dents. Reported to Safe castle with pictures and still waiting for response as to how/if they will make it right. Not impressed this far
I received a kindly email saying that an unexpected delay in shipping occurred, but that the order would be fulfilled at the earliest possible time. It would've been helpful to have been given tracking information so that I could have some idea when it might arrive and so leave my gate open.
As it happened, the package was delivered unexpectedly and left outside of the gate. The mill was packaged reasonably well, although the temporary, transport-security base was broken. All of the iron parts were undamaged.
The assembly instructions do not exactly correspond to the model I received, but it was not too difficult to figure out.
As with most metallic items that come into contact with food, I believed that those surfaces should be cleaned with mild soap and warm water before use. However it is not easy to remove the center shaft. I used a rubber mallet to drive out the shaft, the spring augur, and bearings.
After washing, drying, and re-assembly, a test grind produced nice flour, although not as fine a grind as I have gotten with hand-operated stone mills.
The advantage of this mill is easy cleaning of the grind plates and no stone particles in the flour. Also, the mill is nicely heavy and easy to operate, and can be belt driven with a slow-enough electric motor. Step-down gearing could also be used, if necessary.
A suggestion would be to include an exploded-view diagram, showing all of the clearly named parts.
The Owner's Manual makes no mention of it, but replacement parts *might* be available if they are asked for through the chat feature on the SafeCastle website.
Purchased the wrong item on accident. Immediately sent an email requesting to cancel item so that I could purchase correct item, no responses, no help. Went ahead and purchased correct item too, came all dented. Not cooperative to help or resolve this issue. Would not recommend.
Starts cooking as soon as you apply. heat. Cooks real easy in microwave no stove required.
I should start by saying that the Keystone canned meats are a great product. However, the Safecastle companyI will NEVER do business with again. I received damaged cans of meat I can not use. They DO NOT package the cans well enough for the shipping process. They take no responsibility as to how you receive their goods. It cost me ninety nine dollars for twelve cans of turkey, and I can only safely use seven of the cans. I have reached out several times to be ignored by this company. We are seniors, living on a fixed income.So losing money, and being treated with no regard by the Safecastle company really hurts. I hope to spare anyone seeking fair trade with this company, from the same losses we have experienced. Be sure to make your purchases from a reputable company not this one!