Operators available ONLY to take your phone order at
Mon-Fri 8am-Midnight EST
(Operators are order takers only-please email your Qs & other issues to owner)
Safecastle: owned & operated since 2002 by your
M. Brooks, 1/20/12: "The service is incredible; each time I have contacted Vic, I get an immediate response. He's always been kind, considerate and very professional and stands behind his word. The membership perks--phenomenal. Safecastle is really a ministry to those trying to prepare ... truly a first rate outfit, selling quality products at a reasonable price, owned and operated by a man who has a servant’s heart."
William J., 5/12/12: "... getting 25% off MH cases wasn't enough. Now you're getting me over 50% off this purchase! You've saved me a bunch of money. Thanks for your outstanding shop and such great prices. Ya'll have one of the greatest operations going … and believe me, I DO shop around."
Jeffrey P., 7/6/12: "Excellent customer service is so rare these days that when you experience it you are somewhat surprised. As a fellow business owner, I certainly appreciate and applaud the manner in which you run your business. Being able to resolve this matter at 9:48 on a Friday evening is simply incredible."
M.M., 2/15/13: "I just want you to know how awesome and fast your shipping and service is. I think you already know this, but it doesn't hurt to mention it :) There are a couple of other major online stores that I placed orders over 6 weeks ago that have yet to ship. You all must be very hard working folk. Thanks!"
Dave W, 5/16/13: Thank you so much for running a store that provides excellent customer service andsome I didn't even sells quality products at reasonable prices. The Steelhead Adventure medical kits came today and I am once again impressed. I have shopped at other preparedness websites and I have yet to come across one that is as responsive to customers and potential customers as yours is. I have sent emails a couple times to you asking for more information when trying to compare products. You have always answered my questions fully as well as answering think to ask. Keep up the good work."
-Why YOU Need a Buyers Club Membership-
What’s in it for you?
- Steep discounts on most everything we sell—20%* is the standard member discount on everything from Teardrop trailers to cases of Mountain House pouches, Katadyn water filters to Country Living Grain Mills, Yoders and Keystone Meats to Grandmas Country Cream milk, and on and on.
- No coupons to use. Member discounts are unceasing and are automatically shown on listing pages and in the checkout when a member is logged in. (If not logged in as a member, the prices you see in our store are our full list prices.) You buy what you want at discount, when you want to.
- Let’s not forget FREE SHIPPING to the lower 48 on everything we sell, all the time for everyone (excluding Safecastle steel plate shelters and saferooms). If you comparison shop with others—be sure to figure that free shipping in—no minimum purchase required.
- Periodic member giveaways and incentive programs that quickly payoff big for loyal buyers club customers.
Bottom line--members can and do save hundreds or thousands of dollars a year, even when compared to other sellers’ “special deals.”
Recognized ExpertsWe are first and foremost, about preparedness. We live it. We love it. Many of the best-known preparedness experts in the U.S. are club members and advisors. Our primary goal is to help you be ready for whatever threats you want to mitigate and to achieve peace of mind.
We carefully manage our product lines to ensure that our products are elite-level quality. We seek to provide only the best … hundreds of oftentimes unique, truly world-class products.
As for customer service—we are a family owned and operated company. If you ever have an issue—you’ll be talking with the owners about it. (Email us for fastest contact: firstname.lastname@example.org.)
You can be assured that we want to earn and keep your business. We want to know you are completely satisfied with every transaction and purchase at Safecastle.
We can’t guarantee there will never be a problem. We are human and we work with dozens of suppliers who employ folks who, like us, do our best to deliver but sometimes we fall short for whatever reason. What we do guarantee is that in the end, you will be glad you did business with Safecastle.
We’ve been in this business for 10 years. We started out on eBay and over several years of selling there and thousands of transactions on eBay, we maintained a perfect feedback score. Through tens of thousands of transactions, shipping products all over North America, we also maintain a perfect rating with the Better Business Bureau. We have several thousand loyal customers in our buyers club quite simply because we have the best reputation in the crisis preparedness marketplace and we work hard to maintain that.
It’s a No-Brainer
A lifetime membership is just that—a one-time membership fee and never a renewal fee. Special discounts, free shipping, incentives, and rewards—if you are serious about your ongoing preparedness program, Safecastle Royal Buyers Club is where you want to get it done.
*Exceptions/deviations to the standard 20% member discount are: 10% member discount on EcoloBlue products and no ongoing special member price discount on Mountain House can cases due to manufacturer dealer rules. In the case of MH cans, we are allowed periodic 25% discount sales. We also do often offer special member volume incentives and significant rewards for club members who purchase Mountain House cans.
**Note that a few product manufacturers set minimum pricing levels and carefully monitor their product pricing. We do our best to offer lowest competitive pricing, but when necessary, we do adhere to dealer pricing restrictions in order to remain in good standing with our suppliers.
A share of Safecastle's net goes to The Salvation Army for Disaster Relief
LG., 12/10/12: "Wow is all I can say...you definitely made a customer for life and I will be posting how well you have taken care of this issue on facebook ...I will also be spreading the word to all of my biker and survival friends ... I'm still at a loss for words other than thank you very much and I am sure karma will be giving back to you two-fold.
Gail S., 12/8/12: "Your Customer Service is amazing. I've never seen anything like it. Thank you for that and for your excellent products and deals."
DC, 10/1/12: "As a 15-year veteran of the customer service industry, I have always worked to provide my customers with World Class Service. As a result, I hold the yardstick VERY high when I find myself in the role of befuddled customer. In the 18 hours since I became his customer, Vic has gone light years beyond my every expectation. His quick response to my emails, willingness to explore all possible resolutions, and the way he took OWNERSHIP of my issues (no matter how small) have all astounded me. I honestly wish I had found Safecastle sooner, so I could have already told everyone who would listen where they can find truly World Class Service."
N.S., 6/16/12: "Wow. Thanks for the quick response. I must say, Jack Spirko's endorsement of your business caused me to choose you over any competitors, and he is spot on about your customer service. Thanks so much!"
Judie, 4/13/13: "Thank you for making shopping so easy ... and the sale prices so good!"
Adam, 5/3/13: "Thank you, Vic! You're running a great business."
Ed F, 5/6/13: "I wanted to thank you for the way you run your business and the service you provide. It is a pleasure to do business with you. You treat customers like friends and it is appreciated. My last purchase, the AEB Ox, happened because your personal recommendation in an email got me to look more carefully at it. Thanks."