M. Brooks, 1/20/12: "The service is incredible; each time I have contacted Safecastle, I get an immediate response. The owner's always been kind, considerate and very professional and stands behind his word. The membership perks--phenomenal. Safecastle is really a ministry to those trying to prepare ... truly a first rate outfit, selling quality products at a reasonable price, owned and operated by a man who has a servant’s heart."
William J., 5/12/12: "... getting 25% off MH cases wasn't enough. Now you're getting me over 50% off this purchase! You've saved me a bunch of money. Thanks for your outstanding shop and such great prices. Ya'll have one of the greatest operations going … and believe me, I DO shop around."
Jeffrey P., 7/6/12: "Excellent customer service is so rare these days that when you experience it you are somewhat surprised. As a fellow business owner, I certainly appreciate and applaud the manner in which you run your business. Being able to resolve this matter at 9:48 on a Friday evening is simply incredible."
M.M., 2/15/13: "I just want you to know how awesome and fast your shipping and service is. I think you already know this, but it doesn't hurt to mention it :) There are a couple of other major online stores that I placed orders over 6 weeks ago that have yet to ship. You all must be very hard working folk. Thanks!"
Dave W, 5/16/13: "Thank you so much for running a store that provides excellent customer service andsome I didn't even sells quality products at reasonable prices. The Steelhead Adventure medical kits came today and I am once again impressed. I have shopped at other preparedness websites and I have yet to come across one that is as responsive to customers and potential customers as yours is. I have sent emails a couple times to you asking for more information when trying to compare products. You have always answered my questions fully as well as answering think to ask. Keep up the good work."
C.W., 6/17/13: "Wow! You guys are even greater than the greatness you have already proven to me!!"
J.H., 9/4/13: "Great customer support! Amazing deals and bonuses! Thank you."
Craig, 9/12/13: "Wow, what a sale! Thanks!"
Steve, 11/21/13: "You have very good customer service and I am recommending your company to everyone I know ... I wish all business people I deal with were this good. You are sure to be a continued success."
AR, 1/21/14: "God bless you, sir, for helping people put a little food security into their future. I was pleased with the purchases made with your company. You are good people, and I'm proud to know you."
Be ready & save big:
Repel the Chaos!
See below for this week's member incentives giveaways and this month's drawing prize.
Global developments are seriously assaulting a prepper’s peace of mind these days. Geophysical threats, cultural animosities, class violence, political deceptions, growing risk of major international warfare, and ongoing crimes of all kinds against human liberty are all attacking our sensibilities. But what can we do? Well, crisis preparedness is about walling ourselves off as best we can from the dangers that threaten the well-being of our households. When the chaos builds and before the “barbarians” start to scale the walls, we need to shore up our defenses.
Prepared households are essentially fortified islands in the churning chaos. As such, we are pitching in and launching our “Repel the Chaos” preparedness promotion that will run through the end of the year.
Needed Supplies are in Stock and Discounted—Save!
Now thru the end of December, we are running several special, limited-time discount sales. Members get club discounts on most everything all the time, of course, but we do also amp-up the savings from there when we can. So watch this space and in our ON SALE category for the best deals. Reminder--we offer FREE shipping to the lower 48 all the time.
And … Member Incentives and Prizes
We love to put together incentives and giveaways at Safecastle, aiming to take a fresh, fun approach every time we pull together a new program. Our “Repel the Chaos” incentives and prizes program is all about backstopping our loyal buyers club members in ways that quite simply other prepping providers would never do.
Weekly 'Repel the Chaos' Incentive Rewards
Every week through the rest of the year, Safecastle is offering new incentive rewards for club members making qualifying purchases that week. These opportunities span a full range of rewards. Check in weekly and watch for our emails to stay updated. Some of these offers you will definitely not want to miss.
Week 1, the doors came off the hinges from the stampede of members getting in on our offer of free MH food kits and Lifestraws. For Week 2, a free Dining and Dessert kit was the ticket. Week 3 provided gift certificates, free MREs, and Bega canned cheese as member incentives. Week 4, Katadyn Varios and Pocket water filters were the bounty to be had. Week 5 included free hardcover copies of the new Rawles book "Founders," NukAlerts, 9-Tray Excalibur Dehydrators, and Montague Paratrooper folding bikes. Week 6 saw Fireboxes, Ghee, and Canned Butter thrown into the freebie bunker. For Weeks 7 & 8, a popular offer involving rice and free black beans kept us busy. For Week 9--NukAlerts and Varios were again the rage. Members again stocked up on free Lifestraws during our Week 10 offer. Week 11 provided qualified buyers with free PREPARED.PRO Crisis Packs. In Week 12, Mountain House buckets and NukAlerts were served up. Week 13 brought free Ghee, MREs, Green Coffee Beans, and Goal Zero Guide 10 Plus kits to qualified buyers. During Week 14, Firebox Folding Stoves and Aurora Firestarters were the freebies. A "Totally Rad Kit" went to qualified buyers during Week 15. During Week 16 we issued qualified buyers gift certificates. Week 17 was our special Christmas offer when quailfied buyers received codes for a free Bible and a donation was made to the Salvation Army. And for this week ...
Week 18 ... December 26-31 Offer:
Final "Repel the Chaos" offer ... Members who make any purchase totaling at least $950 will receive their choice of a free Sun Oven package (value $390) or an Excalibur 9-Tray Dehydrator (value $300)
No coupon codes required--qualified member purchases automatically receive the goodies in our back-office fulfillment process. Previously issued incentive awards such as Royalty Rewards gift certificates that are used do not count toward the required minimum purchase for this offer. Other discounts, such as MH dealer price-matching do not qualify for this offer.
One weekly incentive package per member. If available supplies for a specified incentive reward are depleted before the end of the incentive period, an equivalent incentive will be offered instead. (Speaking about incentive rewards, note that our Royalty Rewards program for Mountain House can case purchases remains in effect, further multiplying your potential bounty.)
And—Big Prize Drawings: Monthly
Every month thru the remainder of 2012, August-December, Safecastle will be awarding prizes to lucky Safecastle Buyers Club members. Members who have made a purchase of at least $150 during that month will be entered into the drawings. (Void where prohibited. Purchase not required to be entered in this private club drawing. Buyers club members who do not enter the drawing by making a specified qualifying purchase may enter by sending a postcard with name and address to: Safecastle Chaos Contest, PO Box 623, Prior Lake, MN 55372 by the end of the month in which that contest drawing is conducted.)
For August, a Katadyn Pocket water filter (winner: Rebecca B., order #16208)
For November: two winners: a case of Mountain House freeze-dried food, winner’s choice (winners: Jason J., order 17267 and Christopher D., order 17221)
For August-December: an AEB OX Mini Power Plant Solar Generator (winner: Jnoes L., order 17119)
(drawing for December will be from among all eligible members who made qualifying purchases from August thru December)
Safecastle reserves the right to adjust the incentive program at any time.
LG., 12/10/12: "Wow is all I can say...you definitely made a customer for life and I will be posting how well you have taken care of this issue on facebook ...I will also be spreading the word to all of my biker and survival friends ... I'm still at a loss for words other than thank you very much and I am sure karma will be giving back to you two-fold.
Gail S., 12/8/12: "Your Customer Service is amazing. I've never seen anything like it. Thank you for that and for your excellent products and deals."
DC, 10/1/12: "As a 15-year veteran of the customer service industry, I have always worked to provide my customers with World Class Service. As a result, I hold the yardstick VERY high when I find myself in the role of befuddled customer. In the 18 hours since I became a customer, Safecastle has gone light years beyond my every expectation. Quick response to my emails, willingness to explore all possible resolutions, and the way they took OWNERSHIP of my issues (no matter how small) have all astounded me. I honestly wish I had found Safecastle sooner, so I could have already told everyone who would listen where they can find truly World Class Service."
N.S., 6/16/12: "Wow. Thanks for the quick response. I must say, Jack Spirko's endorsement of your business caused me to choose you over any competitors, and he is spot on about your customer service. Thanks so much!"
Judie, 4/13/13: "Thank you for making shopping so easy ... and the sale prices so good!"
Adam, 5/3/13: "Thank you! You're running a great business."
Ed F, 5/6/13: "I wanted to thank you for the way you run your business and the service you provide. It is a pleasure to do business with you. You treat customers like friends and it is appreciated. My last purchase, the AEB Ox, happened because your personal recommendation in an email got me to look more carefully at it. Thanks."
Al M. (via BBB), 6/3/13: "This is the best customer service I've received from any company anywhere. Fast service. Pricing is always fair and sometimes great! They do what they say they will do and have never let me down. This is a world class organization."
Janet, 8/21/13: "I have found it a great experience doing business with your company, not only today, but also in the past. It is a pleasure to find a company today that takes care of their customers. You present great products and offer very nice savings opportunities to your membership. I have shared this message with my friends and they have place orders and were pleased. Thank you and may your business be blessed."